Payment and Currencies
All prices are quoted and provided in US dollars and all credit card charges will be made in US Dollars.
We accept payment through PayPal, Visa, Master Card, Discovery and American Express. We do not accept checks. The processing of payment for orders placed on a weekend or a public holiday will not begin until the next working day.
The name and billing address of the cardholder must match the name and address associated with the card in order to process. We will only process orders using your billing address for security reasons.
We take fraud seriously. If you have a different shipping address requirements, we require the following information sent to us by email or fax:
- Your photo ID (driver's license, passport, etc.)
- The front of your credit card (you can conceal all the numbers except the last 4).
- Identification items can be sent email to firstname.lastname@example.org or fax to 888.773.6440.
- All orders with a different address are put on hold and will not be proceed until we receive all relevant information required for processing to be completed. If we do not receive the required information your order will be terminated within 24 hours.
- We do not accept checks. The processing of payment for orders placed on a weekend or a public holiday will not begin until the next working day.
Declined Credit Cards
If your credit card is declined, we will make one contact attempt via phone/e-mail. Your order will be canceled immediately unless other arrangements are made.
Chargebacks, Theft and Fraud
Credit card fraud or theft of our merchandise will not be tolerated and will be prosecuted. Credit card stop payments will be looked as a fraud and will be sent to collections. Customers who chargeback, disputes and stop the payments for any reason will be reported to all major bureau's as a delinquent collection amount, will be sent to collections and prosecuted. In addition we will also seek reimbursement for legal expenses and attorney fees.
Only one coupon code may be used per order and coupons cannot be combined with other discounts or used for sale items which are already discounted. Coupons can only be applied against the price of a product and cannot be used for shipping charges, taxes or other non-product item. Coupons are valid only online orders placed by the customer and may not be used for telephone orders. Viva Femina,Inc. cannot be responsible for coupon codes that are expired, lost, forgotten or never delivered due to email problems. Fraudulent, misused coupons or expired coupon codes will not be honored.