Last Updated and Effective as of: January 1st, 2016
The terms "Viva Femina", "us", "our" or "we" refer to Viva Femina Inc.
What information do we collect online and how is it used?
Viva Femina may collect two different types of information, Personally Identifiable Information and Non-Personally Identifiable Information. "Personally Identifiable Information" ("PII") is information that identifies you as an individual - for example, your name, address, telephone number, email address, credit card information, billing address and shipping information. "Non-Personally Identifiable Information" (Non-PII") is aggregated information, demographic information, IP addresses, user behavior data from web interaction metrics tools and any other information that does not reveal your specific identity.
We may ask you to provide personal information through our Marketing Channels. For example, when you:
- subscribe to receive our emails or other communications;
- complete a request to host a party event;
- participate in a survey;
- enter contests or sweepstakes;
- place an order with us online;
- place an order with us online through one of our Viva Femina Independent Representatives;
- fill out an application to become Viva Femina Independent Representative;
- fill out an application to become Viva Femina Authorized Retailer;
- fill out a wholesale/private label application;
- fill out a showroom appointment application;
- contact us for other information.
In addition, Viva Femina Independent Representatives may provide us personal information about individuals who are invited to host Viva Femina parties.
Types of information collected or provided may include your name, address, email address, home, work and mobile telephone number, payment information, as well as other information you choose to provide which can identify you personally. Additionally, if you apply to become a Viva Femina Independent Representative we will collect your birthday and social security number. Additionally, if you apply to become a Viva Femina Authorized Retailer we will collect your business license copy, driver?s license copy, Sales Tax number (IBT).
Once we receive personal or business information through our Marketing Channels, we use it for such things as:
- processing orders;
- improving and developing our products, and services, Websites and Mobile Applications;
- communicating with you regarding promotional offers, new products, and other information that we think may be interesting to you;
- analyzing your activity with us, including interaction with our Marketing Channels and your purchases;
- personalizing our communications with you;
- responding to your inquires;
- conducting surveys, sweepstakes or contests;
- considering your application to become a Viva Femina Independent Representative;
- considering your application to become an Authorized Retailer;
Information Observed or Collected Through Technology.
WHAT TYPE OF TECHNOLOGY ARE USED?
We and our third party service providers use technology to automatically observe and collect information whenever you interact with our websites or Mobile Applications and when you open our emails. The following describe some of the types of technology used:
Navigation Information. We collect navigational information such as browser type and version; the service provider used to access our Websites; and for visiting using a mobile version of our Websites or a Mobile Application, technical information about device used, such as screen size, cookie support by the device and how images may appear.
Cookies. Cookies assign a unique identification to your computer and are typically stored on your computer's hard drive by your web browser. Our site uses "cookies" and other tracking technologies. Cookies enable us to serve secure pages to our users, without asking them to sign in repeatedly. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. If a user's system is idle for a defined time, the cookie will expire, forcing the user to sign in again to continue their session. This prevents unauthorized access to the user's information while they are away from their computer. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please not that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of www.vivafemina.com Pixel Tag. A pixel tag (also known as Web beacons, Web bugs and clear GIFs) is a nearly invisible small graphic image on a webpage or in an email message.
HOW DO WE USE INFORMATION GATHERED THROUGH TECHNOLOGY?
Information gathered through technology allows us to determine such things as which parts of our Websites are most visited or used, what products are browsed and/or purchased, the effectiveness of our Websites, possibly the city from which devices connect to our Websites, and difficulties visitors may experience in accessing our Websites. Cookies are also used to associate you with Viva Femina Independent Representative, keep track of items you put into your shopping cart, and to tell us whether you have visited our Websites in the past. Pixel tags in emails help us confirm the receipt of, and response to, our emails.
What information we do share with third parties?
We will share your personal information with our affiliates. In addition, we will share your personal information with the Viva Femina Independent Representative(s) with whom you indicate you have a relationship. If you do not have a relationship with one of our Independent Viva Femina Representatives, we will select one who is located near you and provide you contact information to that Viva Femina Independent Representative and/or Independent Representative with your contact information so you may be contacted about your inquiry.
We may share your personal information with third party service providers that assist us in such things as: developing and administering our Websites; conducting surveys, sweepstakes or contests; sending and administering emails or text messages; performing marketing services; or other similar services.
If we were ever merged with or acquired by another company or sold substantially all of our assets, or if we acquire another business entity or substantially all of its assets or we are involved in a corporate reorganization or other change control, some or all of the personal information collected about you could be shared with this entity, and it may also be retained by us.
We will not otherwise share, sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Marketing Channels, the Marketing Channels or the public.
Nothing in this policy restricts our ability to share aggregated or anonymized information that does not directly identify you.
What choices do you have over how your information is used?
Marketing Email: You may elect to no longer receive marketing emails from us or that we send on behalf of one of our Independent Viva Femina Representatives. You may opt out of these marketing emails by following the unsubscribe instructions in any marketing email you receive. You may also adjust your preferences on our Email Subscription Center. Please be aware, however, even if you opt out of marketing emails, you may still receive emails related to your transactions, such as order confirmations and may still receive emails related to your transactions, such as order confirmations and may still receive emails directly from your Independent Viva Femina Representative that we do not send on behalf of the Independent Representative.
Text Message Marketing. If you no longer want to receive text messages from us, you can follow the opt-out instructions provided at the time you sign up for text messages or the instructions that may be included in the text messages you receive
Children's Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use vivafemina.com/vivafeminahairextensions.com. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
Accessing and Updating Your Personal Information and Preferences
We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to firstname.lastname@example.org.
You may choose to invite friends to join vivafemina.com by sending invitation emails via our invite feature. vivafemina.com/vivafeminahairextensions.com stores the email addresses you provide so that the respondents may be added to your social network, confirm orders/purchases and also to send reminders of the invitations. www.vivafemina.com does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations may contact vivafemina.com/vivafeminahairextensions.com to request removal of their information from our database.
How We Protect Your Information
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access, maintain data and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
To ensure your shopping experience is safe and secure, all online transactions at stores such as vivafemina.com and vivafeminahairextensions.com are handled with industry - standard Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded it gets to us.
Our site is also actively monitored 24/7 to make sure that we are always open, safe and ready for shopping.
Disclaimer to Security
Where should you direct your questions?
Viva Femina, Inc.
12799 Archer Ave
Lemont, IL. 60439
What additional provisions apply to personal information collected?
How can you access your personal information?
We will make reasonable efforts to ensure that the personal information we collect, use and share is accurate and complete. If you would like to review your personal information, or you believe that any information we are holding on you is incorrect or incomplete, then please contact our Privacy Manager using the contact information above.
Where is personal information stored and processed?
We store and process personal information in the United States. Our third party service providers may also store and process your personal information in the United States and other countries. Such personal information may be subject to disclosure under the laws of these countries. If you have questions about this processing or storage please contact our Privacy Manager at the address above.
Additional Choices of how your information is used.
Postal or Telephone Marketing if you do not wish to receive marketing materials directly from Viva Femina via regular postal mail or through telephone calls/messages directly from Viva Femina, please email us at email@example.com or mail the Privacy Manager at the address listed above and tell us that you do not want us to disclose your personal information to our affiliates.
Notification of Changes
Effective and Last Updated: January 1st, 2016