Terms of Use

Effective and Last Updated: January 1st, 2016

Welcome to the www.vivafemina.com website. This website (the "Site") is owned, operated and managed by Viva Femina,Inc.(referred to herein as "Viva Femina", "we", "us" and "ours"). Your use of the site is subject to the following Terms of Use. Throughout the following Terms of Use, the term " www.vivafemina.com" or "www.vivafeminahairextensions.com" or "us" or "we" or "company" or "website" refers to the owners - Viva Femina,Inc.,of the website(s) www.vivafemina.com or vivafeminahairextensions.com. Whereas, the term "you" or "your" or "customer" or "client" or "stylist" or "authorized retailer" or "independent representative" refers to the user or viewer of this website. By accessing this website and/or placing an order (your use of this website is expressly conditioned upon your accepting and agreeing to these Terms of Use) you agree to be bound by these Terms of Use. Your purchase from or usage of www.vivafemina.com or www.vivafeminahairextensions.com implies that you have read and accepted these Terms of Use regardless of whether or not you choose to register with us or order from us.

Binding Agreement
PLEASE READ THE FALLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THIS SITE.

Service:
Referrals
You agree that if you request that we connect you to a Viva Femina Independent Representative or make a purchase through the Site and you do not have an Independent Representative, we may provide your information to an Independent Representative near you. A Viva Femina Independent Representative may contact you using the contact information you provided to us.

Products? and Services? Descriptions and Specifications
Viva Femina attempts to be as accurate as possible when describing products and services on the Service. However, Viva Femina does not warrant that product or service descriptions or specifications are accurate, complete, reliable, current, or error-free. If a product or service we offer through the Service does not match its description, your sole remedies are to stop using the Service and to return the product in unused condition. All descriptions and specifications are subject to change at any time without notice.

Pricing
The list prices displayed for products and services on the Service represent the full retail prices, excluding taxes and applicable fees, and are subject to change at any time without notice. Despite our best efforts, list and sale prices may be incorrect. We reserve the right to correct, at any time, any pricing errors. If a product or service's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Availability
Availability of a product or service may change without notice.

Accepting an Order
We may limit the acceptance of orders to particular jurisdictions and as permitted by applicable law. While we try to confirm orders by email, your receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. The shipment of the products shall be the sole evidence of our acceptance of your order. We reserve the right, without prior notice, to limit the order quantity of any product or service and to refuse service to you. We also may verify information before we accept or ship any order.

Cancellation and Return Policy
You may cancel your purchase according to the policy located here. You may return your purchases according to the policy located here. Please contact your personal Independent Representative or Authorized Retailer or
email: service@vivafemina.com to dispute a charge or request a refund.

Risk of Shipping Loss
All items purchased from Viva Femina are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier.

Promotions
We and third parties on our behalf may run promotions, including sweepstakes and contests. The specific rules and regulations governing promotions will vary, and your participation constitutes your agreement to abide by those rules and regulations.

No SPAM
You agree that your use of the Service shall not include sending unsolicited marketing messages or broadcasts (i.e., spam). We will utilize any means possible to block spammers and abusers from using the Service. If you believe spam originated from the Service, please email us immediately at privacy@vivafemina.com


Additional Terms
Note that special terms apply to some services offered on the Service, such as subscription-based services, product purchases, and rules for particular contests or sweepstakes or other features or activities. These terms are posted on the Service in connection with the applicable service. Any such terms are in addition to these Terms of Use and, in the event of a conflict, prevail over these Terms of Use other than as described in these Terms, these Terms constitute the entire agreement between you and Viva Femina concerning your use of the Service.

Additional Terms of Use Applicable Only To Registered Users
Accounts And Security
Viva Femina,Inc. does not warrant that the functions contained in the service provided by vivafemina.com will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components.
As part of the registration process, each user will select a password ("Password") and Log-in Name ("Log-in Name"). You shall provide Viva Femina,Inc. with accurate, complete, and updated Account information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your Account.
You may not:
(a) select or use a Log-in Name of another person with the intent to impersonate that person;
(b) use a name subject to the rights of any other person without authorization;
(c) use a Login Name that vivafemina.com, in its sole discretion, deems inappropriate or offensive. You shall notify Viva Femina,Inc. of any known or suspected unauthorized use(s) of your Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at Viva Femina's sole discretion, and you may be reported to the appropriate law-enforcement agencies.

Changes to Terms of Use
Viva Femina,Inc. reserves the right to change these Terms of Use as it sees fit without notification and may at any time, for any reason and without notice, make changes to this website, including its look, feel, format, and content, as well as the product and/or services as described in this website. Any modifications will take effect when posted to the Website. Therefore, each time you access the Website, you need to review the Terms and Conditions upon which access and use of this Website is conditioned. It is customer's responsibility to read and understand the Terms of Use before placing an order and to check for changes. By your continuing use of the Website after changes are posted, you will be deemed to have accepted such conditions.

Changes to Product and Pricing
We and any other person involved in the management of this Website may make changes in the products and prices described and to other content of this Website at any time without notice. All prices and special offers are subject to change. It is the responsibility of the customer to verify that a price or offer is still valid.
Viva Femina,Inc. reserves the right to refuse and cancel any orders at our discretion without notice.


Use of Material from this Site
This Site (including all its contents) is the property of Viva Femina and is protected by copyright, trademark, and other laws of the United States and other countries. You are authorized to browse through the site and print and download copies of material on the site for your personal, non-commercial use only, so long as you do not remove any copyright or other notices that appear on the material you print or download. You agree that you will not otherwise copy, modify, display, sell, broadcast, transmit, or distribute any materials on the site in any manner or medium, including by uploading the material or otherwise making the material available online.

Trademarks
This site features logos and other trademarks and service marks that are the property of, or are licensed to Viva Femina. The site may also include trademarks or service marks of third parties. All these trademarks are the property of their respective owners, and you agree not to use or display them in any manner without the prior written permission of the applicable trademark owner.


Copyright
The entire content included in this website, including but not limited the text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Viva Femina,Inc./www.vivafemina.com. The collective work includes works that are licensed to www.vivafemina.com. Copyright 2014, www.vivafemina.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.vivafemina.com or purchasing www.vivafemina.com products. You may display and subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.vivafemina.com or to purchase www.vivafemina.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Viva Femina,Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Links
For your convenience, we may provide links to various other Websites that may be of interest to you and for your convenience only. However, Viva Femina,Inc. does not control or endorse such Websites and is not responsible for their content nor is it responsible for the accuracy or reliability of any information, data, opinions, advice, or statements contained within such Websites. Please read the Terms and Conditions or Terms of Use policies of any other company or website you may link to from our website. These Terms of Use policy applies only to Viva Femina.'s website and the products and services Viva Femina,Inc. offers. If you decide to access any of the third party sites linked to this website, you do so at your own risk. Viva Femina,Inc. reserves the right to terminate any link or linking program at any time. Viva Femina,Inc. disclaims all warranties, express and implied, as to the accuracy, validity, and legality or otherwise of any materials or information contained on such sites.
You may not link to this Website without Viva Femina,Inc.'s written permission. If you are interested in linking to vivafemina.com, please contact info@vivafemina.

Copyright Complaints
Viva Femina respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedures for making claims of copyright Infringement.

Notice and Procedures for making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Viva Femina's copyright agent the written information specified below. Please note that his procedure is exclusively for notifying Viva Femina that your copyrighted material has been infringed.
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest is required;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringed is located on the site;
Your address, telephone number, and email address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty or perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Viva Femina's Copyright Agent for notice claims of copyright infringement on its site can be reached as follows:
complaints@vivafemina.com
Attn: Copyright Agent


Privacy Policy
Viva Femina respects your privacy of other visitors to the Website. To learn about our privacy practices and policies, please visit Privacy Policy, incorporated by reference into these Terms of Use. Additionally, by using this Website you acknowledge and agree that internet transmissions may never completely private or secure. You understand that even though Viva Femina takes precautions and utilizes SSL technology, any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.


Children's Privacy and Parental Controls
Viva Femina is committed to the safety of our children. We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use vivafemina.com/vivafeminahairextensions.com. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.

You must be 18 years of age or older to place an order. If you are not 18 years of age or older, a Parent/Guardian must place the order for you.

Persons under the age of majority in his or her jurisdiction of residence may not enroll as Viva Femina Independent Representative or register as customers, or Authorized Retailers. No part of the Site is directed to persons under the age of 13.Viva Femina does not solicit or knowingly collect personally identifiable information from children under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS The Site AT ANY TIME OR IN ANY MANNER.


Secure Ordering
To ensure your shopping experience is safe and secure, all online transactions at stores such as vivafemina.com and vivafeminahairextensions.com are handled with industry - standard Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded it gets to us.
Our site is also actively monitored 24/7 to make sure that we are always open, safe and ready for shopping.


How We Protect Your Information
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access, maintain data and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

Accessing and Updating Your Personal Information and Preferences
We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to info@vivafemina.com
E-mail Choice/Opt-out
If any user who receives an email from vivafemina.com/vivafeminahairextensions.com and would prefer not to receive such communications in the future, [he or she] can do so by the following instructions in the emails. In addition, you may send an email to info@vivafemina.com. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.

Disclaimer to Security
By consenting to the Terms and Conditions of vivafemina.com/vivafeminahairextensions.com and hence the Privacy Policy, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us, you are doing so at your own risk.


International
The Site is intended for viewing and use in the United States. If this Site is viewed internationally, you are responsible for compliance with applicable laws. We do not intend to provide our products or services outside the United States.

Payment and Currencies
All prices are quoted and provided in US dollars and all credit card charges will be made in US Dollars.

Payment
We accept payment through PayPal, Visa, Master Card, Discovery and American Express. We do not accept checks. The processing of payment for orders placed on a weekend or a public holiday will not begin until the next working day.
The name and billing address of the cardholder must match the name and address associated with the card in order to process. We will only process orders using your billing address for security reasons.
We take fraud seriously. If you have a different shipping address requirements, we require the following information sent to us by email or fax:
Your photo ID (driver's license, passport, etc.)
The front of your credit card (you can conceal all the numbers except the last 4).
Identification items can be sent email to sales@vivafemina.com or fax to 888.773.6440.
All orders with a different address are put on hold and will not be proceed until we receive all relevant information required for processing to be completed. If we do not receive the required information your order will be terminated within 24 hours.
We do not accept checks. The processing of payment for orders placed on a weekend or a public holiday will not begin until the next working day.

Tax
Sales Tax on your order is calculated according to the shipping destination, since states have individual tax laws. Viva Femina is required to collect sales/use tax, doesn't benefit from the collection of sales/use tax and we remit collected tax directly to the tax jurisdiction.
By law, shipping and handling charges are part of the taxable sale amount in particular states, this refers to all states except (underling it!) AK, DE, ID, MA, MT, NH, OK, OR, and WY. States laws subject to change.

Declined Credit Cards
If your credit card is declined, we will make one contact attempt via phone/e-mail. Your order will be canceled immediately unless other arrangements are made.
Chargebacks, Theft and Fraud
Credit card fraud or theft of our merchandise will not be tolerated and will be prosecuted. Credit card stop payments will be looked as a fraud and will be sent to collections. Customers who chargeback, disputes and stop the payments for any reason will be reported to all major bureau's as a delinquent collection amount, will be sent to collections and prosecuted. In addition we will also seek reimbursement for legal expenses and attorney fees.

Coupons
Only one coupon code may be used per order and coupons cannot be combined with other discounts or used for sale items which are already discounted. Coupons can only be applied against the price of a product and cannot be used for shipping charges, taxes or other non-product item. Coupons are valid only online orders placed by the customer and may not be used for telephone orders. Viva Femina,Inc. cannot be responsible for coupon codes that are expired, lost, forgotten or never delivered due to email problems. Fraudulent, misused coupons or expired coupon codes will not be honored.

Free Shipping, Discounts and Price Changes
We may offer free shipping or other promotional discounts on certain products or orders that qualify. If an order is modified for any reason and fails to qualify, the discount may not be available and will not be applied. We reserve the right to change prices and modify or cancel any discounts or promotional offers without notice.

Product Descriptions
Viva Femina attempts to be as accurate as possible. However, Viva Femina does not warrant that product description or other content of this site are accurate, complete, reliable, current, or error- free. If a product offered by Viva Femina itself is not as described, your sole remedy is to return it in unused condition.

Images and Photos
Each image of models and hair in every items description is the approximation of color. As the models have washed, styled, prepared the hair before every photo, we cannot claim that your hair will be identical to their hair. Please also take the time to note, hair color may also vary on each computer screen. For the reason stated, we cannot be held responsible for any misinterpretation.

Color Image Disclaimer
Colors charts are only to be as general guide, as colors may look different depending on the monitor. For the more accurate color match, we recommend to purchase a Color Ring.

Color Match, Texture, Quality Disclaimer
Human hair products are unique - no two pieces will be the exact same texture, quality or color. Because our hair is 100% human hair and each individual piece comes from an actual person, human hair colors, texture and quality will always vary depending on the condition and the qualities of the raw material. Due to variation in the natural color of each strand, exposure to sun, hair care products and/or the use of chemicals, each piece of human hair will be unique for this reason, please allow for some variation in the texture and color. That's why hair color rings and online swatches are for reference only. We will always do our best to match our hair products perfectly as possible and strive towards the perfection and try to deliver the best product and results, but the actual color of the item that you receive will be well within color range but may not be the exact same color as the color ring or online swatch.

Disclosures
Viva Femina Inc., will not be responsible for advising our customers on their purchases on our website or any affiliates websites such as Lengths, Colors, Textures, Side Effects or Medical Conditions and any and all other claims or malfunctions in relation to our product.

Color Discrepancies
Viva Femina is not responsible for color recommendations made by Independent Representatives, or not meeting customer(s) expectations. The descriptions' of the colors is given as accurate as possible, but is subject to opinion person-to person. For best results, please purchase a color ring or color swatch for the most accurate color choice prior getting a hair extensions product.

No Unlawful Or Prohibited Use
As a condition of your use of vivafemina.com, you warrant to Viva Femina,Inc. that you will not use vivafemina.com for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use vivafemina.com in any matter that could damage, disable, overburden, or impair vivafemina.com or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through vivafemina.com

Rules of Conduct:
The following Rules of Conduct apply to the Site. By using the Site, you agree that you will not upload, post, or otherwise distribute to the Site any Submission that:
? (a) is defamatory, abusive, harassing, threatening, or an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic, or otherwise sexually explicit; or (d) otherwise harms or can reasonably be expected to harm any person or entity;
? is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them, including a Submission that is, or represents an attempt to engage in, child pornography, stalking, sexual assault, fraud, trafficking in obscene or stolen material, drug dealing and/or drug use, harassment, theft, or conspiracy to commit any criminal activity;
? infringes or violates any right of a third party including: (a) copyright, patent, trademark, trade secret or other proprietary or contractual rights; (b) right of privacy (specifically, you must not distribute another person?s personal information of any kind without their express permission) or publicity; or (c) any confidentiality obligation;
? is commercial, business related or advertises or offers to sell any products services or otherwise (whether or not for profit), or solicits others (including solicitations for contributions or donations);
? contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Site or any connected network, or otherwise interferes with any person or entity?s use or enjoyment of the Site; or
? (a) does not generally pertain to the designated topic or theme of the relevant Public Forum; (b) violates any specific restrictions applicable to a Public Forum, including its age restrictions and procedures; or (c) is antisocial, disruptive, or destructive, including ?flaming?, ?spamming?, ?flooding?, ?trolling?, and ?griefing?, as those terms are commonly understood and used on the Internet.
We cannot and do not assure that other users are or will be complying with the foregoing Rules of Conduct or any other provisions of these Terms of Use, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

Removal of Submissions
We reserve the right, but disclaim any obligation or responsibility, to (a) refuse to post or communicate or remove any Submission from the Site that violates these Terms of Use and (b) identify any user to third parties, and/or disclose to third parties any Submission or personally identifiable information when we believe in good faith that such identification or disclosure will either (i) facilitate compliance with laws, including, for example, compliance with a court order or subpoena, or (ii) help to enforce these Terms of Use and/or protect the safety or security of any person or property, including the Site. Moreover, we retain all rights to remove Submissions at any time for any reason or no reason whatsoever.


Spamming
Gathering email addresses from Viva Femina,Inc. through harvesting or automated means is prohibited. Posting or transmitting unauthorized or unsolicited advertising, promotional materials, or any other forms of solicitation to other Users is prohibited. Inquiries regarding a commercial relationship with Viva Femina,Inc. should be directed to info@vivafemina.com

No Warranties
THE WEBSITE, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN "AS IS", "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT, ALL OF WHICH VIVA FEMINA,INC. EXPRESSLY DISCLAIMS. VIVA FEMINA,INC. DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY OF THE CONTENT, AND VIVA FEMINA,INC. WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE. VIVA FEMINA,INC. MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFEREENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY VIVA FEMINA,INC. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Governing Law, Location, and Miscellaneous
These Terms of Use shall be governed in all respects of the laws of the State of Illinois USA, without reference to its choice of law rules. If an applicable law is in conflict with any part of the Terms of Use, the Terms of Use will be deemed modified to conform to the law. The other provisions will not be affected by any such modification.

Separate Agreements
You may have other agreements with Viva Femina,Inc. Those agreements are separate and in addition to these Terms of Use. These Terms of Use do not modify, revise, or amend the terms of any other agreements you may have with Viva Femina,Inc.

No Professional Advice
The information available on vivafemina.com is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as legal, accounting or other professional advice. This Website is not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS, AND ADVICE AVAILABLE ON THIS WEBSITE IN CONSULTATION WITH YOUR INSURANCE SPECIALIST, OR WITH YOUR LEGAL, TAX, FINANCIAL, OR OTHER ADVISER, AS APPROPRIATE.

User Disputes
You are solely responsible for your interactions with the Users. VIVA FEMINA INC. reserves the right, but has no obligation, to monitor disputes between you and other Users.

User Submissions And Communications; Public Areas;
You acknowledge that you own, solely responsible or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and that you will indemnify Viva Femina,Inc. or its affiliates for all claims resulting from content you supply.
If you make any submission to an area of vivafemina.com accessed or accessible by the public ("Public Area") or if you submit any business information, idea, concept, or invention to Viva Femina,Inc. by email, you automatically represent and warrant that the owner of such content or intellectual property has expressly granted Viva Femina,Inc. a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known hereafter developed. Viva Femina,Inc. may sub-license its rights through multiple tiers of sub-licenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, you must not submit them to the Public Areas or to Viva Femina,Inc. by email. We try to answer every email in a timely manner, but are not always able to do so.
Some of the forums (individual bulletin boards and posts on the social network, for instance) on vivafemina.com are not moderated or reviewed. Accordingly, users will be held directly and solely responsible for the content of messages that are posted. While not moderating the forums, the Site reviewer will periodically perform an administrative review for the purpose of deleting messages that are old, have received few responses, are off topic or irrelevant, serve as advertisements or seem otherwise inappropriate. Viva Femina,Inc. has full discretion to delete messages. Users are encourages to read the specific forum rules displayed in each discussion forum first before participating in that forum.
Viva Femina,Inc. reserves the right (but is not obligated) to do any or all of the following:
(a) Record the dialogue in public chat rooms.
(b) Examine an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
(c) Remove communications that are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms of Use.
(d)Terminate a Member's access to any or all Public Areas and/or the Viva Femina,Inc. Site upon any breach of these Terms of Use.
(e) Monitor, edit, or disclose any communication in the Public Areas.
(f) Edit or delete any communication(s) posted on the Viva Femina Site, regardless of whether such communication(s) violate these standards.
Viva Femina,Inc. reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. Viva Femina,Inc. has no liability or responsibility to users of the vivafemina.com/vivafeminahairextensions.com Websites or any other person or entity for performance or nonperformance of the aforementioned activities.

Arbitration
Except as regarding any action seeking equitable relief, including without limitation for the purpose of protecting any Viva Femina,Inc. confidential information and/or intellectual property rights, any controversy or claim arising out of or relating to these Terms of Use or this Website shall be settled by binding arbitration in accordance with the commercial arbitration rules, in effect at the time the proceedings begin, of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be held in Illinois, USA.
All information relation to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives, and the arbitrator as proprietary business information. Such information shall not be disclosed by the arbitrator without the prior written authorization of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings.
Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator's decision and any award contained therein.

Limitation of Liability
YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. VIVA FEMINA INC. SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF VIVA FEMINA INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USE, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATIONS OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE WEBSITE OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY VIVA FEMINA INC. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU.

Product Liability
Viva Femina /Viva Femina,Inc. is not liable for any damages caused by the products we sell above the aggregate dollar amount paid for the purchase of those products. Viva Femina /Viva Femina,Inc. is not liable for any damage or injuries caused by its products or services to you or anyone else. All products are used at will on the part of the customer.


Release and Indemnity

You agree to defend, indemnify, and hold Viva Femina,Inc., its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use. You agree to waive any and all claims that you now have or may have in the future against Viva Femina,Inc., which relate to or are incidental to any transaction. You agree to indemnify and hold harmless Viva Femina,Inc., from and against any and all claims , loss or expense that may be incurred by Viva Femina,Inc. which relate to or are incidental to the performance of its duties as described in these Terms of Use including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding. You further agree to indemnify and hold Viva Femina,Inc. harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms of Use by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.

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Stylist
As a hair stylist, you want your customer to have a fulfilling experience with their hair extensions. It is your responsibility as a stylist to educate your customer on the proper care needed for hair extensions. To assist you to do so, we advise you to go to After Care link and read guidelines of how to give these extensions the proper care they need.

I agree to all of the above, as part of the Viva Femina,Inc. Customer Agreement/Terms and Conditions. I also understand that Viva Femina,Inc. (dba Viva Femina,Inc.) has the full right to modify or change the agreement in the future, and it will be my complete responsibility to review any updates made to this agreement online at www.VivaFemina.com I acknowledge that it is my responsibility to provide verbal and written (after-care tips) instructions to me or my clients to assist them in maintaining the hair extensions purchased from www.vivafemina.com. I also understand that not providing maintenance and support to me or my client may result in an unsatisfactory experience for me or my client. My client does not have any direct relationship with Viva Femina and therefore it is my responsibility to resolve any issues directly with my client.
I have read the above Customer Agreement/Terms and Conditions carefully, and agree to it by signing below. I am also signing on behalf of any other employees at my salon or place of business, or other individuals with whom I share Viva Femina products, who have not opened an account. Contact us: if you would like to request additional information regarding these Terms of Use, please contact us at info@vivafemina.com

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Contacting Us:

You may contact us regarding these Terms of Use by any of the following methods:

BY Mail:
VIva Femina Inc.
Attn:Legal Department
12799 Archer ave.
Lemont, Illinois 60439

By Email: legal@vivafemina.com
Contact Us Today
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