Effective and Last Updated: January 1st, 2016
You agree that if you request that we connect you to a Viva Femina Independent Representative or make a purchase through the Site and you do not have an Independent Representative, we may provide your information to an Independent Representative near you. A Viva Femina Independent Representative may contact you using the contact information you provided to us.
Products? and Services? Descriptions and Specifications
Viva Femina attempts to be as accurate as possible when describing products and services on the Service. However, Viva Femina does not warrant that product or service descriptions or specifications are accurate, complete, reliable, current, or error-free. If a product or service we offer through the Service does not match its description, your sole remedies are to stop using the Service and to return the product in unused condition. All descriptions and specifications are subject to change at any time without notice.
The list prices displayed for products and services on the Service represent the full retail prices, excluding taxes and applicable fees, and are subject to change at any time without notice. Despite our best efforts, list and sale prices may be incorrect. We reserve the right to correct, at any time, any pricing errors. If a product or service's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Availability of a product or service may change without notice.
Accepting an Order
We may limit the acceptance of orders to particular jurisdictions and as permitted by applicable law. While we try to confirm orders by email, your receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. The shipment of the products shall be the sole evidence of our acceptance of your order. We reserve the right, without prior notice, to limit the order quantity of any product or service and to refuse service to you. We also may verify information before we accept or ship any order.
Cancellation and Return Policy
You may cancel your purchase according to the policy located here. You may return your purchases according to the policy located here. Please contact your personal Independent Representative or Authorized Retailer or
email: firstname.lastname@example.org to dispute a charge or request a refund.
Risk of Shipping Loss
All items purchased from Viva Femina are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipping carrier.
We and third parties on our behalf may run promotions, including sweepstakes and contests. The specific rules and regulations governing promotions will vary, and your participation constitutes your agreement to abide by those rules and regulations.
You agree that your use of the Service shall not include sending unsolicited marketing messages or broadcasts (i.e., spam). We will utilize any means possible to block spammers and abusers from using the Service. If you believe spam originated from the Service, please email us immediately at email@example.com
Accounts And Security
Viva Femina,Inc. does not warrant that the functions contained in the service provided by vivafemina.com will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components.
You may not:
(a) select or use a Log-in Name of another person with the intent to impersonate that person;
(b) use a name subject to the rights of any other person without authorization;
(c) use a Login Name that vivafemina.com, in its sole discretion, deems inappropriate or offensive. You shall notify Viva Femina,Inc. of any known or suspected unauthorized use(s) of your Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at Viva Femina's sole discretion, and you may be reported to the appropriate law-enforcement agencies.
Changes to Product and Pricing
We and any other person involved in the management of this Website may make changes in the products and prices described and to other content of this Website at any time without notice. All prices and special offers are subject to change. It is the responsibility of the customer to verify that a price or offer is still valid.
Viva Femina,Inc. reserves the right to refuse and cancel any orders at our discretion without notice.
Use of Material from this Site
This Site (including all its contents) is the property of Viva Femina and is protected by copyright, trademark, and other laws of the United States and other countries. You are authorized to browse through the site and print and download copies of material on the site for your personal, non-commercial use only, so long as you do not remove any copyright or other notices that appear on the material you print or download. You agree that you will not otherwise copy, modify, display, sell, broadcast, transmit, or distribute any materials on the site in any manner or medium, including by uploading the material or otherwise making the material available online.
This site features logos and other trademarks and service marks that are the property of, or are licensed to Viva Femina. The site may also include trademarks or service marks of third parties. All these trademarks are the property of their respective owners, and you agree not to use or display them in any manner without the prior written permission of the applicable trademark owner.
The entire content included in this website, including but not limited the text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Viva Femina,Inc./www.vivafemina.com. The collective work includes works that are licensed to www.vivafemina.com. Copyright 2014, www.vivafemina.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.vivafemina.com or purchasing www.vivafemina.com products. You may display and subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.vivafemina.com or to purchase www.vivafemina.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Viva Femina,Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
You may not link to this Website without Viva Femina,Inc.'s written permission. If you are interested in linking to vivafemina.com, please contact info@vivafemina.
Viva Femina respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedures for making claims of copyright Infringement.
Notice and Procedures for making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Viva Femina's copyright agent the written information specified below. Please note that his procedure is exclusively for notifying Viva Femina that your copyrighted material has been infringed.
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest is required;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringed is located on the site;
Your address, telephone number, and email address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty or perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Viva Femina's Copyright Agent for notice claims of copyright infringement on its site can be reached as follows:
Attn: Copyright Agent
Children's Privacy and Parental Controls
Viva Femina is committed to the safety of our children. We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use vivafemina.com/vivafeminahairextensions.com. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
You must be 18 years of age or older to place an order. If you are not 18 years of age or older, a Parent/Guardian must place the order for you.
Persons under the age of majority in his or her jurisdiction of residence may not enroll as Viva Femina Independent Representative or register as customers, or Authorized Retailers. No part of the Site is directed to persons under the age of 13.Viva Femina does not solicit or knowingly collect personally identifiable information from children under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS The Site AT ANY TIME OR IN ANY MANNER.
To ensure your shopping experience is safe and secure, all online transactions at stores such as vivafemina.com and vivafeminahairextensions.com are handled with industry - standard Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded it gets to us.
Our site is also actively monitored 24/7 to make sure that we are always open, safe and ready for shopping.
How We Protect Your Information
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorized access, maintain data and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
Accessing and Updating Your Personal Information and Preferences
We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive email or other communications from us by sending an email to firstname.lastname@example.org
If any user who receives an email from vivafemina.com/vivafeminahairextensions.com and would prefer not to receive such communications in the future, [he or she] can do so by the following instructions in the emails. In addition, you may send an email to email@example.com. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
Disclaimer to Security
, you consent that no data transmission over the Internet is completely secure. We cannot guarantee or warrant the security of any information you provide to us, you are doing so at your own risk.
The Site is intended for viewing and use in the United States. If this Site is viewed internationally, you are responsible for compliance with applicable laws. We do not intend to provide our products or services outside the United States.
Payment and Currencies
All prices are quoted and provided in US dollars and all credit card charges will be made in US Dollars.
We accept payment through PayPal, Visa, Master Card, Discovery and American Express. We do not accept checks. The processing of payment for orders placed on a weekend or a public holiday will not begin until the next working day.
The name and billing address of the cardholder must match the name and address associated with the card in order to process. We will only process orders using your billing address for security reasons.
We take fraud seriously. If you have a different shipping address requirements, we require the following information sent to us by email or fax:
Your photo ID (driver's license, passport, etc.)
The front of your credit card (you can conceal all the numbers except the last 4).
Identification items can be sent email to firstname.lastname@example.org or fax to 888.773.6440.
All orders with a different address are put on hold and will not be proceed until we receive all relevant information required for processing to be completed. If we do not receive the required information your order will be terminated within 24 hours.
We do not accept checks. The processing of payment for orders placed on a weekend or a public holiday will not begin until the next working day.
Sales Tax on your order is calculated according to the shipping destination, since states have individual tax laws. Viva Femina is required to collect sales/use tax, doesn't benefit from the collection of sales/use tax and we remit collected tax directly to the tax jurisdiction.
By law, shipping and handling charges are part of the taxable sale amount in particular states, this refers to all states except (underling it!) AK, DE, ID, MA, MT, NH, OK, OR, and WY. States laws subject to change.
Declined Credit Cards
If your credit card is declined, we will make one contact attempt via phone/e-mail. Your order will be canceled immediately unless other arrangements are made.
Chargebacks, Theft and Fraud
Credit card fraud or theft of our merchandise will not be tolerated and will be prosecuted. Credit card stop payments will be looked as a fraud and will be sent to collections. Customers who chargeback, disputes and stop the payments for any reason will be reported to all major bureau's as a delinquent collection amount, will be sent to collections and prosecuted. In addition we will also seek reimbursement for legal expenses and attorney fees.
Only one coupon code may be used per order and coupons cannot be combined with other discounts or used for sale items which are already discounted. Coupons can only be applied against the price of a product and cannot be used for shipping charges, taxes or other non-product item. Coupons are valid only online orders placed by the customer and may not be used for telephone orders. Viva Femina,Inc. cannot be responsible for coupon codes that are expired, lost, forgotten or never delivered due to email problems. Fraudulent, misused coupons or expired coupon codes will not be honored.
Free Shipping, Discounts and Price Changes
We may offer free shipping or other promotional discounts on certain products or orders that qualify. If an order is modified for any reason and fails to qualify, the discount may not be available and will not be applied. We reserve the right to change prices and modify or cancel any discounts or promotional offers without notice.
Viva Femina attempts to be as accurate as possible. However, Viva Femina does not warrant that product description or other content of this site are accurate, complete, reliable, current, or error- free. If a product offered by Viva Femina itself is not as described, your sole remedy is to return it in unused condition.
Images and Photos
Each image of models and hair in every items description is the approximation of color. As the models have washed, styled, prepared the hair before every photo, we cannot claim that your hair will be identical to their hair. Please also take the time to note, hair color may also vary on each computer screen. For the reason stated, we cannot be held responsible for any misinterpretation.
Color Image Disclaimer
Colors charts are only to be as general guide, as colors may look different depending on the monitor. For the more accurate color match, we recommend to purchase a Color Ring.
Color Match, Texture, Quality Disclaimer
Human hair products are unique - no two pieces will be the exact same texture, quality or color. Because our hair is 100% human hair and each individual piece comes from an actual person, human hair colors, texture and quality will always vary depending on the condition and the qualities of the raw material. Due to variation in the natural color of each strand, exposure to sun, hair care products and/or the use of chemicals, each piece of human hair will be unique for this reason, please allow for some variation in the texture and color. That's why hair color rings and online swatches are for reference only. We will always do our best to match our hair products perfectly as possible and strive towards the perfection and try to deliver the best product and results, but the actual color of the item that you receive will be well within color range but may not be the exact same color as the color ring or online swatch.
Viva Femina Inc., will not be responsible for advising our customers on their purchases on our website or any affiliates websites such as Lengths, Colors, Textures, Side Effects or Medical Conditions and any and all other claims or malfunctions in relation to our product.
Viva Femina is not responsible for color recommendations made by Independent Representatives, or not meeting customer(s) expectations. The descriptions' of the colors is given as accurate as possible, but is subject to opinion person-to person. For best results, please purchase a color ring or color swatch for the most accurate color choice prior getting a hair extensions product.
No Unlawful Or Prohibited Use
As a condition of your use of vivafemina.com, you warrant to Viva Femina,Inc. that you will not use vivafemina.com for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use vivafemina.com in any matter that could damage, disable, overburden, or impair vivafemina.com or interfere with any other party's use and enjoyment of the Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through vivafemina.com
Rules of Conduct:
The following Rules of Conduct apply to the Site. By using the Site, you agree that you will not upload, post, or otherwise distribute to the Site any Submission that:
? (a) is defamatory, abusive, harassing, threatening, or an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic, or otherwise sexually explicit; or (d) otherwise harms or can reasonably be expected to harm any person or entity;
? is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them, including a Submission that is, or represents an attempt to engage in, child pornography, stalking, sexual assault, fraud, trafficking in obscene or stolen material, drug dealing and/or drug use, harassment, theft, or conspiracy to commit any criminal activity;
? infringes or violates any right of a third party including: (a) copyright, patent, trademark, trade secret or other proprietary or contractual rights; (b) right of privacy (specifically, you must not distribute another person?s personal information of any kind without their express permission) or publicity; or (c) any confidentiality obligation;
? is commercial, business related or advertises or offers to sell any products services or otherwise (whether or not for profit), or solicits others (including solicitations for contributions or donations);
? contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Site or any connected network, or otherwise interferes with any person or entity?s use or enjoyment of the Site; or
? (a) does not generally pertain to the designated topic or theme of the relevant Public Forum; (b) violates any specific restrictions applicable to a Public Forum, including its age restrictions and procedures; or (c) is antisocial, disruptive, or destructive, including ?flaming?, ?spamming?, ?flooding?, ?trolling?, and ?griefing?, as those terms are commonly understood and used on the Internet.
Removal of Submissions
Gathering email addresses from Viva Femina,Inc. through harvesting or automated means is prohibited. Posting or transmitting unauthorized or unsolicited advertising, promotional materials, or any other forms of solicitation to other Users is prohibited. Inquiries regarding a commercial relationship with Viva Femina,Inc. should be directed to email@example.com
THE WEBSITE, AND ANY CONTENT, ARE PROVIDED TO YOU ON AN "AS IS", "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND WHETHER EXPRESS, STATUTORY OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT, ALL OF WHICH VIVA FEMINA,INC. EXPRESSLY DISCLAIMS. VIVA FEMINA,INC. DOES NOT ENDORSE AND MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY OF THE CONTENT, AND VIVA FEMINA,INC. WILL NOT BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY FAILURE OR DELAY IN UPDATING THE WEBSITE OR ANY CONTENT. WE HAVE NO DUTY TO UPDATE THE CONTENT OF THE WEBSITE. VIVA FEMINA,INC. MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR ANY RESULTS OR OTHER CONSEQUENCES OF ACCESSING THE WEBSITE AND USING THE CONTENT, AND FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY ACCESS, DOWNLOAD OR OTHERWISE OBTAIN IS FREE OF VIRUSES OR ANY OTHER HARMFUL COMPONENTS. THIS WARRANTY DISCLAIMER MAY BE DIFFEREENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY VIVA FEMINA,INC. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.
Governing Law, Location, and Miscellaneous
No Professional Advice
The information available on vivafemina.com is intended to be a general information resource regarding the matters covered, and is not tailored to your specific circumstance. You should not construe this as legal, accounting or other professional advice. This Website is not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS, AND ADVICE AVAILABLE ON THIS WEBSITE IN CONSULTATION WITH YOUR INSURANCE SPECIALIST, OR WITH YOUR LEGAL, TAX, FINANCIAL, OR OTHER ADVISER, AS APPROPRIATE.
You are solely responsible for your interactions with the Users. VIVA FEMINA INC. reserves the right, but has no obligation, to monitor disputes between you and other Users.
User Submissions And Communications; Public Areas;
If you make any submission to an area of vivafemina.com accessed or accessible by the public ("Public Area") or if you submit any business information, idea, concept, or invention to Viva Femina,Inc. by email, you automatically represent and warrant that the owner of such content or intellectual property has expressly granted Viva Femina,Inc. a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known hereafter developed. Viva Femina,Inc. may sub-license its rights through multiple tiers of sub-licenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, you must not submit them to the Public Areas or to Viva Femina,Inc. by email. We try to answer every email in a timely manner, but are not always able to do so.
Some of the forums (individual bulletin boards and posts on the social network, for instance) on vivafemina.com are not moderated or reviewed. Accordingly, users will be held directly and solely responsible for the content of messages that are posted. While not moderating the forums, the Site reviewer will periodically perform an administrative review for the purpose of deleting messages that are old, have received few responses, are off topic or irrelevant, serve as advertisements or seem otherwise inappropriate. Viva Femina,Inc. has full discretion to delete messages. Users are encourages to read the specific forum rules displayed in each discussion forum first before participating in that forum.
Viva Femina,Inc. reserves the right (but is not obligated) to do any or all of the following:
(a) Record the dialogue in public chat rooms.
(b) Examine an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
(e) Monitor, edit, or disclose any communication in the Public Areas.
(f) Edit or delete any communication(s) posted on the Viva Femina Site, regardless of whether such communication(s) violate these standards.
Viva Femina,Inc. reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. Viva Femina,Inc. has no liability or responsibility to users of the vivafemina.com/vivafeminahairextensions.com Websites or any other person or entity for performance or nonperformance of the aforementioned activities.
All information relation to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives, and the arbitrator as proprietary business information. Such information shall not be disclosed by the arbitrator without the prior written authorization of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings.
Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator's decision and any award contained therein.
Limitation of Liability
YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. VIVA FEMINA INC. SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF VIVA FEMINA INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USE, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATIONS OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE WEBSITE OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY VIVA FEMINA INC. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU.
Viva Femina /Viva Femina,Inc. is not liable for any damages caused by the products we sell above the aggregate dollar amount paid for the purchase of those products. Viva Femina /Viva Femina,Inc. is not liable for any damage or injuries caused by its products or services to you or anyone else. All products are used at will on the part of the customer.
Release and Indemnity
As a hair stylist, you want your customer to have a fulfilling experience with their hair extensions. It is your responsibility as a stylist to educate your customer on the proper care needed for hair extensions. To assist you to do so, we advise you to go to After Care link and read guidelines of how to give these extensions the proper care they need.
I agree to all of the above, as part of the Viva Femina,Inc. Customer Agreement/Terms and Conditions. I also understand that Viva Femina,Inc. (dba Viva Femina,Inc.) has the full right to modify or change the agreement in the future, and it will be my complete responsibility to review any updates made to this agreement online at www.VivaFemina.com I acknowledge that it is my responsibility to provide verbal and written (after-care tips) instructions to me or my clients to assist them in maintaining the hair extensions purchased from www.vivafemina.com. I also understand that not providing maintenance and support to me or my client may result in an unsatisfactory experience for me or my client. My client does not have any direct relationship with Viva Femina and therefore it is my responsibility to resolve any issues directly with my client.
VIva Femina Inc.
12799 Archer ave.
Lemont, Illinois 60439
By Email: firstname.lastname@example.org